Sandos Caracol Eco Resort
- Adults Only
- Affordable Ambience
- All Inclusive
- Alluring Activity
- Family Friendly
- Fun Fabulous
- Hindu Wedding
- New Resort
- New Destination Wedding Packages
- Eco Friendly
- Beach
- Gazebo
- Sky Terrace
- LGBT
- Adults Only Section
- All-Inclusive
- Eco-Friendly
- Kids Club
- Sky Terrace
- Water Parks
Venue Overview
Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games, crafts and tons of fun from 10 a.m. until 6 p.m. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.
Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All Nature Experience includes a daily program of thrilling eco-activities for the whole family that takes you on a journey throughout the resort, discovering both exciting activities and ones that help you connect with your mind, body, and soul. Take some time off your feet at the unique spa, as it takes traditional techniques, natural ingredients from around the region, and one-of-a-kind locations to perform a treatment of your choice!
Sandos Caracol Eco Resort offers rooms which are spread among 78 buildings with 3 levels each one: Signature Eco Collection, Royal Elite, Select Club Adults Only 18+ and Sanditos Family Section buildings.
Resort Amenities
Restaurants, Bars, & Lounges
- International buffet open for breakfast, lunch, and dinner
- Dress code: Casual
- Swimwear and/or wet clothing are not permitted.
- Shoes/sandals and shirt are required.
- No reservation required.
LA TOSCANA
- Italian Specialties Buffet open for breakfast and lunch
- Dress Code: Casual
- Swimwear and/or wet clothing are not permitted.
- Shoes/sandals and shirt are required.
- No reservation required.
LAS MASCARAS
- Seasonal Mexican buffet open for breakfast and dinner (seasonal)
- Dress code: Casual
- Swimwear and/or wet clothing are not permitted.
- Shoes/sandals and shirt are required.
- No reservation required.
SALVIA
- Snackbar
- Dress code: Smart Casual
- Bermuda shorts, nice sandals and sleeved shirts are allowed.
- Bathing suits, flip flops / plastic sandals and sleeveless shirts are not allowed.
- Reservations not required, restrictions apply.
El TEMPLO
- Teppanyaki restaurant open for dinner
- Dress Code: Smart Casual
- Bermuda shorts, nice sandals and sleeved shirts are allowed.
- Bathing suits, flip flops / plastic sandals and sleeveless shirts are not allowed.
- Reservations are required and can be made at front desk.
FOGO DE BRAZIL
- Brazilian Rodizio restaurant open for dinner
- Dress code: Smart Casual
- Bermuda shorts, nice sandals and sleeved shirts are allowed.
- Bathing suits, flip flops / plastic sandals and sleeveless shirts are not allowed.
- Reservations not required.
LA RIVIERA
- Mediterranean restaurant open for dinner
- Dress code: Smart Casual
- Bermuda shorts, nice sandals and sleeved shirts are allowed.
Bathing suits, flip flops / plastic sandals and sleeveless shirts are not allowed. - Reservations not required.
LA TOSCANA
- Italian restaurant open for dinner
- Dress Code: Smart Casual
- Bermuda shorts, nice sandals and sleeved shirts are allowed.
- Bathing suits, flip flops / plastic sandals and sleeveless shirts are not allowed.
- Reservations are not required, restrictions apply.
LOS LIRIOS
- Steak and Fish club open for dinner
- Dress Code: Smart Casual
- Bermuda shorts, nice sandals and sleeved shirts are allowed.
- Bathing suits, flip flops / plastic sandals and sleeveless shirts are not allowed.
- Reservations are not required, restrictions apply.
MAPACHE CHILL OUT
- Bar open in the evening
- Dress Code: Casual
- Shoes, shirt and pants/shorts required.
EL MANGLAR
- Sports bar
- Dress code: Casual
- Offering service in the afternoons and evenings.
- Footwear, shirt and shorts/pants are required
IGUANA POOLSIDE BAR
- Dress code: Casual
- Open in the morning and afternoon
LA JUNGLA
- Bar and snack bar
- Dress code: Casual
- Serving à la carte breakfast and lunch exclusive for Select Club Adults Only guests.
- Shoes, shirt and pants/shorts required.
L'ELEFANT LOBBY BAR
- Dress code: Casual
- Offering service in the mornings, afternoons and evenings.
- Footwear, shirt and shorts/pants are required.
- Enjoy cocktails, coffee and assorted pastries and cookies.
OCEAN FRONT DISCO
- Bar/Disco
- Dress code: Casual
- Oceanfront nightclub open from 11:00pm – 2:00am.
- Shoes, shirt and pants/shorts required.
LA TORTUGA
- Poolside Bar
- Dress code: Casual
- Offering service in the mornings and afternoons.
THEATRE BAR
- Dress code; Casual
- Footwear, shirt and shorts/pants are required.
- Offering service in the evenings
SIRENA POOLSIDE BAR
- Swim-up bar
- Offering service in the morning and afternoon
Resort Amenities
- All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or à la carte Dinner. 24 hours all inclusive.
- Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco (18+)
- 24 hours within the Resort
- Hotel Taxes and service charges
- Free WiFi in designated public areas of the hotel
- 2 Tennis Courts unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
- Water sports: Boogie board, Sailing (insurance fee applies, lessons not included) & Kayaking (subject to ocean
- conditions). Snorkeling gear (1 hour per day) and introductory Scuba Diving lesson in pool (once per stay).
- Gym: free use of fitness equipment, sauna, steam room & Jacuzzi (18 + years).
- Daily activities program with our sports and entertainment team: darts, dancing courses, billiards, football, zumba,
- beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball...
- 3 pools: 1 Exclusive for Select Club Adults Only 18+ Guests, 1 Chill Out Pool, 1 Activities Pool with separate children area.
- Splashing Water Park for children & adults with 29 fun water slides and games surrounded by water spouts.
- Kids Club from 10:00 am to 6:00 pm with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco.
- Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
- Nightly entertainment at the theatre: Shows, live music and theme nights, movies,...
- Trendy Disco Bar with music from 11pm to 2 am (18+ years).
Childrens Programs
- Water Park with 29 fun slides and water games surrounded by water spouts for children & adults.
- Eco Activities for Kids & Adults: We focus on teaching our children & adults to live in harmony with nature, and to
- take care of the environment. We offer a variety of activities designed to help children interact with our native animals
- and plants
- Kids Club fully equipped with PlayStation, jungle gym, child care professionals, trampoline, and a mini movie
- theatre, open from 10:00 am to 6:00 pm with fully supervised activities program such as: children’s pool, games and
- arts & crafts and mini disco.
- Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach
Rooms
Standard Room (Family Section)
One King Bed or Two Double Beds. Bathroom with shower, including hair dryer. Air conditioning, ceiling fan, cable T.V., radio alarm clock, telephone, minibar with mineral water, soft drinks and beer (restocked every other day), water dispenser, safety deposit box, balcony or terrace with Garden, Pool or Jungle view.
Maximum Occupancy: 3 adults and 1 child OR 2 adults and 2 children
Eco Family Superior (Family Section)
The perfect room option for guests seeking child-friendly accommodation. Featuring modern style decor inspired by the surrounding jungle, these rooms have a king size bed and a bunk bed for two children. You’ll also find upgraded amenities like free in-room Wi-Fi, 24-hour room service, plus bathrobes and slippers for added comfort.
Maximum Occupancy: 4 people (minimum 1 responsible adult, any combination of adults and up to 3 teens or children)
Select Club Superior Room (Adults Only Section)
Perfect for guests who want a little something extra when it comes to accommodation such as comfortable bedding, jungle inspired decor, Wi-Fi access, full sized balcony, and much more. You will be able to order 24-hour room-service, perfect for those days when you are too lazy to wake up and go to breakfast.
Maximum Occupancy: 3 Adults
Select Club Deluxe (Adults Only Section)
During your stay in the Select Club Deluxe room option, you’ll enjoy upgraded amenities and services including bathrobes and 24-hour room service. You will have access to special areas like the exclusive adults only pool and beach club. More importantly these room options have an in-room Jacuzzi where you can lay back, relax, and enjoy a glass of wine or some room service. This room includes one king size bed and one sofa bed.
Maximum Occupancy: 3 Adults
Royal Elite One Bedroom Suite (Royal Elite Section)
For extra space and luxury by the beach and pool! Created with families in mind, these contemporary-styled suites have a bedroom plus separate living room with double sofa bed. Guests staying in these accommodations also get extra amenities like Premium liquor, 24-hour room service, in-room WiFi and cozy bathrobes and slippers. This room includes one king size bed in the master bedroom and one sofa bed.
Maximum Occupancy: 3 adults or 2 adults & 2 children or teens
Royal Elite Superior (Royal Elite Section)
You will love the location in their pool and beach area! These luxuriously designed rooms have been created with eco-sustainable services, such as water heated by solar cells, and LED lights, as well as special amenities such as premium liquors, 24-hour room service, in-room WiFi, and slippers. This room includes two double beds.
Maximum Occupancy: 2 adults and 2 children or 3 adults
Eco Family Suite (Family Section)
Created for families looking for more space. Each one has a master bedroom plus a separate bedroom for children with a bunk for three. The bathroom includes two showers, two sinks and two toilets, and you will also enjoy special services such as WiFi, robes, and room service. And best of all ... a mini pool on the balcony that your children will love!
Maximum Occupancy: 5 people (minimum 1 responsible adult, any combination of up to 4 adults and 3 teens or children)
Eco Family Penthouse (Family Section)
Their biggest rooms for families! Parents can relax in the master bedroom with 50 "LED screen, Bluetooth music network, and bathroom with double sink. The second bedroom has a bunk for three children, sofa and additional bathroom. You'll also find WiFi in the room, 24-hour room service, and bathrobes and slippers.
Maximum Occupancy: Maximum capacity: 5 people (minimum 1 responsible adult, any combination of up to 4 adults and 3 teens or children)
Select Club Penthouse (Adults Only Section)
Pamper yourself with an outdoor Jacuzzi in our more spacious Adults Only rooms! These suites offer a master bedroom and separate living room, as well as special amenities such as gowns and 24-hour room service. You will also have access to the exclusive Select Club pool and beach club. This room includes one king size bed and one sofa bed.
Maximum Occupancy: 3 adults
Royal Elite Penthouse (Royal Elite Section)
Relax completely in the jacuzzi inside these luxurious rooms, located in the beach area and main pool. Each of these rooms has a bedroom area plus a living room with a sofa bed. You will also receive amenities such as Premium liquors, 24-hour room service, WiFi in the room, and comfortable bathrobes and slippers.
Maximum Occupancy: 3 adults or 2 adults & 2 children or teens
Activities
Culture and nature are two things that make the Riviera Maya and Sandos Caracol unique. Fun eco-activities and performances all part of the All Nature Experience™ embraces the surrounding jungle while at the same time teaching how to be an eco-friendly traveler. Enjoy the on-site hidden wonders of the jungle, like cenotes, Mangrove Rivers, and a wide variety of animals. Guests can truly experience what a natural vacation is while taking part in the extensive activities program. The All Nature Experience has a seemingly endless amount of eco-activities taking guests on new and exciting adventures. Alongside other travelers and a guide, guests can discover the hidden gems of the Riviera Maya. Guests can take part in:
- Kayaking on the ocean
- Snorkeling in the mangrove river
- Bike tour in the jungle
- Plant a tree
- Swimming in the cenote
- Sensory experience
OPTIONAL ACTIVITIES & SERVICES (Extra charges apply)
- Arts & Crafts
- Baby Sitting Service
- Spa: Hydrotherapy access has a charge of $20 USD per person per day (18+ yrs), Massages, body treatments,
- beauty salon, Temazcal (18+ yrs.)
- Spa Kids with select treatments (all children must be accompanied by a responsible adult)
- Golf : 18 hole course designed by Nick Price inside the residential complex of Grand Coral (right next to the hotel)
- Scuba diving & reef snorkeling trips
- Tour desk
- Car Rental
- Romantic Dinners on the Beach
- A la carte wines
- ATM machine & money exchange
- Photo Shop
- Medical Service
- Laundry Service
Wedding Packages
Seaside Bliss
- Symbolic ceremony
- Ceremony setup as per resort location
- Government beach permit (Mountaintop terrace at Sandos Finisterra)
- 3 medium-sized flower medallions
- Rose petals for the aisle during the ceremony (1 bag)
- Sound system and microphone during the ceremony
- 1 bouquet and 1 boutonnière, or 2 bouquets, or 2 boutonnières
Your reception includes:
- Private cocktail with open bar and appetizers (duration: 1 hour)
- Private dinner reception with open bar (duration: 3 hours)
- Basic setup and ambient lighting
- Sparkling wine for the wedding toast
- 3 tier custom made wedding cake
- 3 centerpieces
- DJ, light, and sound during dinner (duration: 3 hours)
Additional benefits for the wedding couple:
- Wedding organization and personalized service from our wedding coordinators
- Steaming service for the wedding outfit (arrival 3 days prior is required)
- 1 make-up and hairstyle session (excludes trial) at the Sandos Spa
- Couple’s massage at the Sandos Spa (duration: 50 minutes)
- Upgrade to next available room category (subject to availability)
- Complimentary honeymoon amenities (based on number of rooms booked)
Sweet Romance
- Symbolic ceremony
- Ceremony setup as per resort location
- Wedding locations of choice (Additional fee applies for beach locations and mountaintop terrace at Sandos Finisterra)
- 1 medium-sized flower medallion
- Sound system and a microphone during the ceremony
- 1 bouquet and 1 boutonnière, or 2 bouquets, or 2 boutonnières
Your reception includes:
- Private cocktail hour with open bar (duration: 1 hour)
- Private dinner reception with open bar (duration: 3 hours)
- Basic setup and ambient lighting
- Sparkling wine for the wedding toast
- 2 tier custom made wedding cake
- 2 centerpieces
- Sound system with microphone during dinner (duration: 3 hours)
Additional benefits for the wedding couple:
- Wedding organization and personalized service from our wedding coordinator
- 1 make-up and 1 hairstyle (excludes trial) at the Sandos Spa
- Couple’s massage at the Sandos Spa (duration: 25 minutes)
- Upgrade to the next available room category for the couple (subject to availability)
- Complimentary honeymoon amenities (based on number of rooms booked)
Dreamcatcher
- Symbolic ceremony
- Ceremony setup as per resort location
- Wedding locations of choice (Additional fee applies for beach locations and mountaintop terrace at Sandos Finisterra)
- Sound system and microphone during the ceremony
- 1 centerpiece for minister’s table
- 1 bouquet and 1 boutonnière, or 2 bouquets, or 2 boutonnières
Your reception includes:
- Private dinner reception with open bar (duration: 3 hours)
- Basic setup and ambient lighting
- Sparkling wine for the wedding toast
- 1 tier custom made wedding cake
Additional benefits for the wedding couple:
- Wedding organization and personalized service from our wedding coordinator
- Upgrade to the next available room category for the couple (subject to availability)
- Complimentary honeymoon amenities (based on number of rooms booked)
Green Wedding Upgrade
- Live Mayan drum music during the ceremony
- Private plant a tree activity
- Romantic boat ride for the couple
- Temazcal ritual for the couple
South Asian Weddings
- Sangeet / Garba
- Mehndi Party
- Luxury car rental for Baraat
- Authentic Indian Mandap and décor options
- Indian menu options
- Hindu ceremonies
- And much more
A La Carte Weddings
- Symbolic, legal or Mayan ceremony
- Ceremony set up and décor options
- Private cocktail hours and dinner receptions
- Wedding cake
- Florals (Bouquets, boutonnieres, corsages, centerpieces,…)
- Reception set up and décor options
- Music & Entertainment
- Photo & Video
- Beauty salon services
- And much more
Honeymoon Package
- Welcome amenities
- Romantic turn down service on the wedding night
- Breakfast in bed (with prior reservation)
- Romantic dinner in a restaurant (with prior reservation)
- Early check-in and late check-out (subject to availability)
how can we help you?
Your love story is unique and special, and we understand your wedding should be, too!
Everything you need to celebrate your special day with elegance and simplicity. It's the perfect start to the perfect marriage. Our frequently asked questions area has many answers about our process.
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